Shipping Policy
This Shipping Policy outlines the terms and conditions for the delivery of Autrixas products to customers worldwide. By placing an order on autrixas.com, you agree to the following shipping guidelines, which apply to all purchases of automotive tools and accessories from our store.
Order Processing
All orders are processed within 1-3 business days of placement, excluding weekends and public holidays. We do not process orders on weekends or holidays, and orders placed during these times will be processed on the next business day. After processing, your order will be shipped to the address provided during checkout. It is your responsibility to ensure that the shipping address is accurate and complete, including any apartment or unit numbers, as incorrect or incomplete addresses may result in delivery delays or additional fees.
Shipping Methods and Timelines
We offer standard shipping for all orders, with delivery times varying based on your location. Typical delivery timelines are as follows (from the date of shipment):
- North America: 7-15 business days
- Europe: 8-18 business days
- Australia/New Zealand: 10-20 business days
- Other international locations: 12-25 business days
Please note that these timelines are estimates only and are not guaranteed. Delivery times may be affected by factors outside of our control, including customs clearance, carrier delays, and local delivery restrictions. We are not responsible for delays caused by these external factors, but we will work with shipping carriers to provide updates on your order status when possible.
Shipping Costs
Shipping costs are calculated at checkout based on the weight, size, and destination of your order. We strive to offer competitive shipping rates and may occasionally run promotions for free shipping on qualifying orders (minimum order values apply and are clearly stated during promotional periods). Shipping costs are non-refundable unless the order is canceled before processing or we have made an error in fulfilling your order.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to the carrier’s tracking page. You can also view your order status and tracking information by logging into your Autrixas account and navigating to the "Orders" section. Tracking information may take 24-48 hours to become active on the carrier’s website, so please allow time for updates to appear.
Customs and Duties
Customers are responsible for all customs duties, taxes, and fees imposed by their country of residence. These charges are not included in the product price or shipping costs and are collected by the carrier at the time of delivery. Autrixas has no control over these charges and cannot predict their amount, as they vary by country and are determined by local customs authorities. If you refuse delivery due to unpaid customs charges, you will be responsible for the original shipping costs, any return shipping fees, and a restocking fee of 15% of the order total.
If you have questions about shipping or need assistance with a tracking issue, please contact our customer support team via email at [email protected].